We ship items out within 24-48 hours and as soon as possible. Total delivery timeline is 6-8 Business days.
You should receive an email/SMS/Whatsapp Message confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your Spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
Canceling your order for any personal reason, in that case:
If the shipment has been created/processed : Partial shipping fees will be deducted and rest of the amount will be refunded.
If the shipment has not been created/ processed by Lacy Souls: Full refund will be processed.
Note : If the shipment left for your destination, we cannot cancel your order.
In rare cases, delivery may take longer due to:
If you think your order is delayed, please feel free to contact us at firstname.lastname@example.org